Refund & Return Policy
At Zazelzze, we take pride in offering high-quality shoes and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we are here to help. Please review our Refund & Return Policy below.
1. Return Eligibility
We accept returns in the following cases:
– You received the wrong item.
– The product arrived damaged or defective.
– There was a manufacturing defect.
To qualify for a return:
– Items must be unused, unworn, and in their original packaging with tags attached.
– You must request a return within 7 days of receiving your order.
-Returns due to size issues or change of mind are not accepted, so please check the size guide before purchasing.
– Personalized or custom-made shoes cannot be returned unless they are defective or damaged.
2. How to Request a Return
To initiate a return, follow these steps:
1. Contact us at [email protected] with your order number, a brief reason for the return, and clear photos of the issue (if applicable).
2. Once approved, we will provide the return shipping address.
3. You are responsible for return shipping costs unless the return is due to an error on our part (wrong, damaged, or defective item).
4. Once we receive the item and inspect it, we will notify you of the approval or rejection of your refund.
3. Refund Policy
We offer refunds in the following cases:
– Wrong or defective item: A full refund or replacement will be issued.
– Lost package: If your order is lost in transit and tracking confirms it was not delivered, we will issue a full refund.
– Cancellation: If you cancel within 24 hours of placing your order, you will receive a full refund.
Refunds will be processed within 5-7 business days after approval and will be issued to the original payment method.
4. Exchanges
We do not offer direct exchanges at this time. If you need a different size or style, you must return the original item (if eligible) and place a new order.
5. Non-Refundable Items
The following items are not eligible for refunds:
– Items returned outside the 7-day return window.
– Used, worn, or altered shoes.
– Personalized or custom-made shoes (unless defective).
– Returns due to size issues or buyer’s remorse.
6. Late or Missing Refunds
If you have not received your refund after 7 business days:
1. Check your bank account or payment method.
2. Contact your credit card provider, as it may take time to process.
3. If you still do not receive it, contact us at [email protected].
7. Contact Us
For any questions about returns or refunds, contact us:
Email: [email protected]
Address: 115 E 96th St, New York, NY 10128, United States
Website: https://zazelzze.com/uk
Thank you for shopping with Zazelzze. We appreciate your business and are committed to ensuring a smooth shopping experience